{"id":4581,"date":"2025-11-12T12:37:52","date_gmt":"2025-11-12T12:37:52","guid":{"rendered":"https:\/\/srmuniversity.ac.in\/blog\/?p=4581"},"modified":"2026-03-06T09:14:31","modified_gmt":"2026-03-06T09:14:31","slug":"best-hotel-management-course-in-india","status":"publish","type":"post","link":"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/","title":{"rendered":"AI Concierge in Action: How Marriott Enhances Guest Experience with Technology"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Introduction\" >Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#What_is_an_AI_Concierge\" >What is an AI Concierge?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#How_Marriott_Uses_AI_to_Improve_Guest_Experience\" >How Marriott Uses AI to Improve Guest Experience<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#247_Availability_for_Guests\" >24\/7 Availability for Guests<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Personalised_Recommendations\" >Personalised Recommendations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Reduced_Waiting_Time\" >Reduced Waiting Time<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Multilingual_Support\" >Multilingual Support<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Optimising_Staff_Efficiency\" >Optimising Staff Efficiency<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Increasing_Revenue\" >Increasing Revenue<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Gathering_Guest_Data\" >Gathering Guest Data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Enhancing_Brand_Loyalty\" >Enhancing Brand Loyalty<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Emerging_AI_Trends_in_Hospitality\" >Emerging AI Trends in Hospitality<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Robotics_and_Automation\" >Robotics and Automation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Smart_Rooms\" >Smart Rooms<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Voice-Activated_Services\" >Voice-Activated Services<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Predictive_Analytics\" >Predictive Analytics<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Real-World_Impact_on_Students\" >Real-World Impact on Students<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Designing_Digital_Guest_Services\" >Designing Digital Guest Services<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Analysing_Guest_Data\" >Analysing Guest Data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Implementing_AI_in_Hotels\" >Implementing AI in Hotels<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Why_SRM_University_Delhi_NCR_Sonepat_Stands_Out\" >Why SRM University Delhi NCR, Sonepat Stands Out<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Hands-On_Training_in_Modern_Hotel_Technology\" >Hands-On Training in Modern Hotel Technology<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Exposure_to_AI_and_Digital_Tools\" >Exposure to AI and Digital Tools<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Internship_Opportunities\" >Internship Opportunities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Industry-Oriented_Curriculum\" >Industry-Oriented Curriculum<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Conclusion\" >Conclusion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#FAQs\" >FAQs<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Q1_What_is_an_AI_concierge_in_hotels\" >Q.1 What is an AI concierge in hotels?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Q2_How_does_Marriott_use_AI_concierge_services\" >Q.2 How does Marriott use AI concierge services?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/srmuniversity.ac.in\/blog\/best-hotel-management-course-in-india\/#Q-3_Why_choose_SRM_University_Delhi_NCR_Sonepat_for_hotel_management\" >Q-3 Why choose SRM University Delhi NCR, Sonepat for hotel management?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Introduction\"><\/span><b>Introduction<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The hospitality industry is changing rapidly. Hotels now are just about rooms and food. Guests expect customised experiences, fast service, and digital convenience. This is where AI lacks, and chatbots come in. They change the way hotels interact with guests, making the operations smooth and the stays quite memorable. For students who are looking for the <\/span><a href=\"https:\/\/admissions.srmuniversity.ac.in\/\"><b>best hotel management course in India<\/b><\/a><span style=\"font-weight: 400;\">, being aware of these technologies is crucial.\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"What_is_an_AI_Concierge\"><\/span><b>What is an AI Concierge?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">An AI concierge is a virtual assistant powered by artificial intelligence. It can answer the guest queries, make bookings, provide recommendations and even control the smart room features. Apart from traditional staff, AI works 24\/7 without fatigue. Marriott, one of the leading hotel chains in the world, has used AI concierge services to take the guest experience to the next possible limits.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">As per Statista, <\/span><a href=\"https:\/\/www.revfine.com\/technology-trends-hospitality-industry\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">57%<\/span><\/a><span style=\"font-weight: 400;\"> of luxury hotel guests opt for digital assistants for simple requests like room service or restaurant reservations. This shows the growing importance of AI in hospitality.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With this knowledge, this blog explores how Marriott uses AI to improve the guest experience and what benefits it offers to guests and the hotel management field.\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"How_Marriott_Uses_AI_to_Improve_Guest_Experience\"><\/span><b>How Marriott Uses AI to Improve Guest Experience<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Marriott uses AI-based chatbots and virtual concierges in many of its hotels all over the world. Guests can interact via mobile apps, messaging platforms, and in-room smart devices. The AI concierge handles tasks like making bookings, suggesting the local attractions and managing the check-ins and check-outs, and sending customised offers.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In 2023, Marriott reported a major reduction in front desk queries because of AI chatbots that handle the routine tasks. This not only improves their efficiency but also helps staff to focus on customised guest services.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The AI concierge offers several benefits for the guests. Here is how it makes the stays smooth and more customised.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"247_Availability_for_Guests\"><\/span><b>24\/7 Availability for Guests<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">AI concierge services provide guests with instant answers anytime. This makes the stay smooth as well as convenient.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Personalised_Recommendations\"><\/span><b>Personalised Recommendations<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">AI uses previous stays and preferences to suggest services, dining and experiences as per the needs and preferences of the guests.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Reduced_Waiting_Time\"><\/span><b>Reduced Waiting Time<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Check-ins, room service and guest queries are faster with AI handling routine tasks.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Multilingual_Support\"><\/span><b>Multilingual Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">AI can communicate in several languages, which makes it easier for international guests to feel comfortable.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A survey by Hospitality Net showed that <\/span><a href=\"https:\/\/www.hospitalitynet.org\/opinion\/4129170.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">74%<\/span><\/a><span style=\"font-weight: 400;\"> of the hotel guests opted to use AI for simple requests rather than waiting in line at the reception.\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Optimising_Staff_Efficiency\"><\/span><b>Optimising Staff Efficiency<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">AI concierge services help hotels automate routine tasks. This helps staff to focus on customised guest experiences.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Increasing_Revenue\"><\/span><b>Increasing Revenue<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">AI can suggest upsells like spa services and premium rooms to increase the revenue opportunities.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Gathering_Guest_Data\"><\/span><b>Gathering Guest Data<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Hotels can analyse the guest behaviour using AI to improve the services and anticipate the needs.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Enhancing_Brand_Loyalty\"><\/span><b>Enhancing Brand Loyalty<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Personalised experiences delivered by AI increase repeat bookings and customer loyalty.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Marriott noted a 15% increase in guest satisfaction scores after coming up with AI concierge features in selected hotels.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With these operational benefits in mind, it is important to understand the wider technology trends that shape the hospitality sector now.\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Emerging_AI_Trends_in_Hospitality\"><\/span><b>Emerging AI Trends in Hospitality<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Hotels are introducing AI with other emerging technologies to improve their services. These trends are shaping the future of hospitality and the skills students need to learn.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Robotics_and_Automation\"><\/span><b>Robotics and Automation<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Hotels are using robots for delivering room service and luggage efficiently.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Smart_Rooms\"><\/span><b>Smart Rooms<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Guests can control lights, air conditioning and entertainment with AI assistants.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Voice-Activated_Services\"><\/span><b>Voice-Activated Services<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Devices like Alexa in hotel rooms provide guests with instant help, irrespective of the time.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Predictive_Analytics\"><\/span><b>Predictive Analytics<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">AI predicts guest needs and preferences before they ask. This provides proactive service.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">These trends show why students opting for the <\/span><a href=\"https:\/\/srmuniversity.ac.in\/department\/department-of-hotel-management\"><strong>best hotel management course in India<\/strong><\/a> <span style=\"font-weight: 400;\">should understand AI technology.\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Real-World_Impact_on_Students\"><\/span><b>Real-World Impact on Students<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">For students, AI concierge technology is not just a theory. It provides students with a practical knowledge of modern hotel operations. Learning about these skills now can make students career-ready.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Designing_Digital_Guest_Services\"><\/span><b>Designing Digital Guest Services<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Students can learn about designing and implementing AI-based guest service systems.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Analysing_Guest_Data\"><\/span><b>Analysing Guest Data<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Learning about analysing guest behaviour prepares students for real hotel management roles.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Implementing_AI_in_Hotels\"><\/span><b>Implementing AI in Hotels<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Understanding AI deployment helps students to contribute to modern hotel operations effectively.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">This knowledge makes students more competitive in the hospitality job market.\u00a0\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Why_SRM_University_Delhi_NCR_Sonepat_Stands_Out\"><\/span><b>Why SRM University Delhi NCR, Sonepat Stands Out<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Students who are looking for the <\/span><a href=\"https:\/\/srmuniversity.ac.in\/department\/department-of-hotel-management\"><b>best hotel management course in India<\/b><\/a><span style=\"font-weight: 400;\"> should focus on SRM University Delhi NCR, Sonepat. The university combines theory with hands-on training to prepare students for the modern hospitality industry.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Hands-On_Training_in_Modern_Hotel_Technology\"><\/span><b>Hands-On Training in Modern Hotel Technology<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">SRM University Delhi NCR, Sonepat provides students with practical exposure to AI, robotics, and digital guest services.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Exposure_to_AI_and_Digital_Tools\"><\/span><b>Exposure to AI and Digital Tools<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Students can learn about AI chatbots and smart systems that work in real hotels.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Internship_Opportunities\"><\/span><b>Internship Opportunities<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">SRM University Delhi NCR, Sonepat provides students with internships in leading hotels like Marriott and Hilton, which provide students with real-world experience.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Industry-Oriented_Curriculum\"><\/span><b>Industry-Oriented Curriculum<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The programme focuses on practical projects and skills which students use in actual hotel operations. Students learn about implementing AI tools, managing hotel operations, and taking the guest experiences to the best possible limit.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">This makes it the <\/span>best hotel management course in India<span style=\"font-weight: 400;\">, which gives students a strong edge in the field.\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><b>Conclusion<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">AI concierge services are redefining the hospitality sector. The use of AI chatbots by Marriott shows how hotels can boost guest satisfaction, improve efficiency, and increase revenue. For students, being aware of these technologies is important. Selecting the <\/span><a href=\"https:\/\/srmuniversity.ac.in\/department\/department-of-hotel-management\"><b>best hotel management course in India<\/b><\/a><span style=\"font-weight: 400;\">, like the one at SRM University Delhi NCR, Sonepat, provides students with the skills and exposure required to survive in the tech-based hospitality industry.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">By learning AI implementation, students are ready for modern hotel operations and internships in luxury hotels all over the world. The future of hospitality is digital, and students have the knowledge about AI, which will be beneficial for their future.\u00a0<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"FAQs\"><\/span><b>FAQs<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Q1_What_is_an_AI_concierge_in_hotels\"><\/span><b>Q.1 What is an AI concierge in hotels?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">An AI concierge is a virtual assistant that helps guests with bookings, queries, and customised recommendations via artificial intelligence.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Q2_How_does_Marriott_use_AI_concierge_services\"><\/span><b>Q.2 How does Marriott use AI concierge services?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Marriott uses AI chatbots and mobile app assistants to manage check-ins, room service, and customised guest recommendations. This improves the efficiency and satisfaction of the guests.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Q-3_Why_choose_SRM_University_Delhi_NCR_Sonepat_for_hotel_management\"><\/span><b>Q-3 Why choose SRM University Delhi NCR, Sonepat for hotel management?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">SRM University Delhi NCR, Sonepat provides students with hands-on training in AI, robotics, and modern hotel operations. Students can get real-world experience and exposure to luxury hotels, which makes it the <\/span>best hotel management course in India<span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction The hospitality industry is changing rapidly.<span class=\"excerpt-more\"><\/span><\/p>\n","protected":false},"author":1,"featured_media":4582,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[69],"tags":[],"class_list":["post-4581","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotel-management"],"_links":{"self":[{"href":"https:\/\/srmuniversity.ac.in\/blog\/wp-json\/wp\/v2\/posts\/4581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/srmuniversity.ac.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/srmuniversity.ac.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/srmuniversity.ac.in\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/srmuniversity.ac.in\/blog\/wp-json\/wp\/v2\/comments?post=4581"}],"version-history":[{"count":0,"href":"https:\/\/srmuniversity.ac.in\/blog\/wp-json\/wp\/v2\/posts\/4581\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/srmuniversity.ac.in\/blog\/wp-json\/wp\/v2\/media\/4582"}],"wp:attachment":[{"href":"https:\/\/srmuniversity.ac.in\/blog\/wp-json\/wp\/v2\/media?parent=4581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/srmuniversity.ac.in\/blog\/wp-json\/wp\/v2\/categories?post=4581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/srmuniversity.ac.in\/blog\/wp-json\/wp\/v2\/tags?post=4581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}